Terms of Service

1. The service

Adorée is a private matchmaking club connecting Ukrainian women established in Europe with European men seeking a serious relationship. Profiles are never public. Each profile is reviewed by hand before any introduction is made. Adorée is an introduction service: it does not guarantee any match, response, meeting or relationship.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract. Membership is personal. We may decline or close any application or account at our discretion, in particular where conduct is disrespectful or where information provided is false.

3. Membership and pricing

Adorée is free for women, always. They are never asked to pay — not now, not later.

Adorée is a members' club. For men, membership consists of a monthly subscription with no commitment, Premium or Elite, and a membership fee billed once. Applying itself is not billed. The first month is paid at sign-up (section 4). Access is complete from the moment the profile is approved: receiving introductions, sending and reading messages, being visible to compatible women members. Two plans exist:

Premium — €49 per month. Opens every conversation at no extra cost, lets you write first, and allows four conversations open at the same time, and up to 8 new introductions per month.

Elite — €99 per month. The same rights, ten conversations open at the same time, up to 20 new introductions per month, and personal support.

Whatever his plan, a member may be approached by every woman member compatible with his profile, with no limit on their number, on top of the introductions sent to him. Opening a conversation, on his own initiative or in response to an approach, remains subject to the places available under his plan.

Membership fee — €99, billed once, in addition to the subscription. It is waived for any sign-up completed up to and including 31 December 2026 (launch offer) and billed for any sign-up from 1 January 2027. The relevant date is that of the sign-up, not of the first payment. Where due, it is paid with the first payment; it is not refunded in the event of a later cancellation, except under the guarantee in section 4 or the withdrawal in section 5.

Unlocking a single conversation (€19, one-off payment) is no longer offered for sale since 5 September 2026. Conversations opened that way before that date remain accessible with no time limit. Adorée may, at its sole discretion, open a conversation free of charge to a non-member; such a gesture creates no entitlement to further ones.

The Essential plan at €29 per month is no longer offered. Members who were subscribed to it keep their €29 rate and the benefits granted to them, for as long as their subscription remains active and uninterrupted; cancelling is final and does not allow a return to that plan.

Prices are shown in euros, inclusive of all taxes. The amount displayed is the amount charged.

4. Billing, guarantee, renewal and cancellation

The monthly fee of the plan you chose (Premium €49, Elite €99) is paid at sign-up, together with the membership fee where due, using the payment method provided. The subscription is then billed monthly, on the anniversary of the sign-up date, and renews automatically until cancelled. Payments are processed by Stripe; Adorée does not store card details. If your profile is not accepted at review, the subscription is cancelled and everything you paid is refunded in full.

Satisfaction guarantee — for a first membership, if the service does not suit you, you may request a full refund by writing to hello@clubadoree.com within seven days of signing up. The subscription is then cancelled and your access closed. This guarantee is in addition to the right of withdrawal (section 5); it is granted only once per person.

Members whose membership began with a free trial before 31 October 2026 keep the terms of that trial: nothing charged before day 8, free and immediate cancellation during the trial, then the monthly fee charged on day 8.

You may cancel at any time from your account or by contacting hello@clubadoree.com. Cancellation takes effect at the end of the current paid period, and access continues until then. Except where the law provides otherwise, paid periods already started are not refunded on a pro-rata basis.

If a payment fails, you are informed by email and your access to the service is suspended. If payment is not made within three days, access is closed at no additional cost. Your conversations are kept.

The number of simultaneously open conversations is a cap on opening new ones, not a time limit: a conversation already open stays open. A conversation opened through a single unlock purchased before 5 September 2026 remains accessible with no time limit, including after a subscription is cancelled, and does not occupy any of those places.

5. Right of withdrawal

If you are a consumer in the EU, you have a 14-day right of withdrawal from the date you subscribe.

During the first seven days of a first membership, the guarantee in section 4 refunds you in full. If you withdraw afterwards, up to day 14, by writing to hello@clubadoree.com, the monthly fee paid is refunded, less the share corresponding to the service provided until the withdrawal. For a membership that began with a free trial before 31 October 2026, the deducted share runs from day 8. By subscribing you expressly request that the service begin during the withdrawal period. You acknowledge that your right of withdrawal is lost once the service has been fully performed, and is reduced proportionally to the service already provided.

As single-conversation unlocks are no longer offered, the waiver of the right of withdrawal attached to them (immediate and full performance as soon as the conversation opens, accepted on the payment screen) only concerns unlocks purchased before 5 September 2026.

Where the right of withdrawal still applies, contact hello@clubadoree.com to exercise it.

6. Member conduct

You agree to provide accurate information, to treat other members with respect, and not to use Adorée for any unlawful, commercial or harassing purpose. Photographs and voice recordings must be your own. First messages, and messages containing contact details, are reviewed before delivery. We may suspend or remove any account that breaches these rules.

Conversations stay on the platform. For the safety of all our members, you agree to conduct your conversations on Adorée and not to invite another member to continue them elsewhere — messaging apps, social networks, phone or email — until you have met in person. A message that shares contact details or encourages leaving the platform is not delivered: it is held by moderation, its author is informed, and the recipient never sees it. Repeated attempts lead to the closure of the account. This rule protects everyone from fraudulent approaches, which almost always begin with an invitation to step outside the frame.

7. Liability

Adorée provides an introduction service with reasonable care but makes no guarantee as to outcomes. To the extent permitted by law, our liability is limited to the amount you paid over the three months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

8. Personal data

Your data is processed as described in our Privacy Policy (/privacy). You can unsubscribe from marketing communications at any time via the link in our emails, without affecting service notifications.

9. Governing law and disputes

These Terms are governed by French law. In case of a dispute, please first contact us at hello@clubadoree.com so we can seek an amicable solution. As a consumer, you may also turn to a consumer mediator free of charge; contact us to obtain the details of the competent mediator, or use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Failing amicable resolution, the competent courts shall be those designated by applicable law.

10. Changes

We may update these Terms; material changes will be notified by email or in-app before they take effect.